Re: PERSON_FIRM_EN cleansing package missing in Information Steward

Hi Dirk ,

I tried to repair the Information Steward installation . I am getting the below error  from the installation log.

15:45:01.583 Current working dir: C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs\2014.04.01.14.39.56\

15:45:01.584 NativeActionExecutor: temporarily updating path. Adding to path: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\im.lac.is.cpdata.cp-4.0-core-32\14.2.1.220\actions\

15:45:01.584 Set environment variable 'Path': 'C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\im.lac.is.cpdata.cp-4.0-core-32\14.2.1.220\actions\'.

15:45:01.585 Prepend to environment variable 'Path': 'C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\im.lac.is.cpdata.cp-4.0-core-32\14.2.1.220\actions\;C:\Python33\;C:\SybaseIQ\OCS-15_0\bin;C:\SybaseIQ\shared\Sybase Central 6.1.0\win64;C:\SybaseIQ\IQ-15_4\Bin64;C:\SybaseIQ\IQ-15_4\Bin32;C:\Sybase\REP-15_5\lib3p64\log4cxx\lib;C:\Sybase\REP-15_5\connector\lib;C:\Sybase\REP-15_5\bin;C:\Sybase\OCS-15_0\lib3p64;C:\Sybase\OCS-15_0\lib3p;C:\Sybase\OCS-15_0\dll;C:\Sybase\OCS-15_0\bin;C:\Sybase\ASE-15_0\jobscheduler\bin;C:\Sybase\ASE-15_0\dll;C:\Sybase\ASE-15_0\bin;C:\Sybase\DBISQL\bin;C:\Sybase\DataAccess64\ADONET\dll;C:\Sybase\DataAccess\ADONET\dll;C:\Sybase\DataAccess64\ODBC\dll;C:\Sybase\DataAccess\ODBC\dll;C:\Sybase\UAF-2_5\bin;C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WINDOWS LIVE;C:\PROGRAM FILES (X86)\COMMON FILES\MICROSOFT SHARED\WINDOWS LIVE;C:\PROGRAM FILES (X86)\INTEL\ICLS CLIENT\;C:\PROGRAM FILES\INTEL\ICLS CLIENT\;C:\Windows\SYSTEM32;C:\Windows;C:\Windows\SYSTEM32\WBEM;C:\Windows\SYSTEM32\WINDOWSPOWERSHELL\V1.0\;C:\PROGRAM FILES\INTEL\INTEL(R) MANAGEMENT ENGINE COMPONENTS\DAL;C:\PROGRAM FILES\INTEL\INTEL(R) MANAGEMENT ENGINE COMPONENTS\IPT;C:\PROGR喙㠚ݾÜ¢å™ã šîš”ݾ⽰¤ݾ;C:\Program Files (x86)\SAP BusinessObjects\sqlanywhere\bin64;C:\Program Files (x86)\SAP BusinessObjects\sqlanywhere\bin32;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\cygwin64\bin\'.

15:45:01.585 NativeActionExecutor: calling action entry point.

15:45:01.686 CpDataDeploy: "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre/bin\java.exe" -jar "C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\im.lac.is.cpdata.cp-4.0-core-32\14.2.1.220\actions\utilities\CpDataDeploy.jar" "VENKATA-PC" "Administrator" "***" "secEnterprise" "PERSON_FIRM.txt" "C:\Program Files (x86)\SAP BusinessObjects\is_cp_data\\" ""

15:45:06.011 Connecting to the CMS server...

15:45:43.699 Error connecting to CMS server.

Unable to connect to CMS Server. Check your login information.

15:45:44.399 Deleting file: PERSON_FIRM.txt

Deleting file: PERSON_FIRM.udc

Deleting file: PERSON_FIRM_PER.cp

Deleting file: PERSON_FIRM_VER.cp

Deleting folder: C:\Program Files (x86)\SAP BusinessObjects\is_cp_data\

15:45:44.700 2014/04/01, 03:45:44: RunRedistProgram: return value 1

15:45:44.700 CpDataDeploy: Error: Deploying the PERSON_FIRM CP data failed

Please help me how to resolve this issue.

Thanks & Regards,

Ramana.