Hi,
With CRM 7.0 EHP3, SP3 there is another option which utilizes the ABAP Push Channel with fallback polling.
Further information:
- Replace polling in CRM Interaction Center by ABAP Push Channel
- 1962301 Trouble shooting guide for using the ABAP Push Channel in the Interaction Center
- 1822577 - How to set up polling free alerts to reduce network traffic
Best Regards,
Sigrid