Hi Bruno, I have a custom development to check authorizations on the agent inbox based on category and business transaction, so i'm going to try to find a solution based also on this. I have another issue that maybe you can help me with: i want to change the code behing the event handler of the BSP page default.htm of CL_CRM_UI_START, this is because i have a SAPROLE parameter fixed on the link, but for some type of users i want to change this value on the backend. Do you know if i can change the event handler of this standard class? many Thanks and best regards, João gaifém
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