Hi Kavitha,
What the version of Solution Manager system?
Try to re-configure CRM Java.
Your target should shows below CRM Java versions
- SAP BS 7i 2011 Java (CRM 7.02 JAVA on NW 7.4 , CRM 7.02 JAVA on NW 7.31, CRM 7.02 JAVA on NW 7.3, ERP 6.06 JAVA on NW 7.4, ERP 6.06 JAVA on NW 7.31, ERP 6.06 JAVA on NW 7.3, SRM 7.02 JAVA on NW 7.4, SRM 7.02 JAVA on NW 7.31 & SRM 7.02 JAVA on NW 7.3)
You can select any of one NW 7.4 / NW 7.31/NW 7.3 as per your customer requirement.
Regards,
V Srinivasan