Hi,
I don't have an answer for you, but I do have some questions...
- Did you check the logs (of the relevant steps in the R2 workflow) for errors?
- Are there any ST22 or SM58 dumps at the time R2 was approved?
- Does your workflow method check for locking, and if so what does it do?
I suspect an error (like a lock or a dump) prevented the R2 release from occurring.
Try to replicate such a to see what happens.
You might just have to tighten up your error handling.
cheers
Paul